Frequently Asked Questions
For best experience yes
We Accept Paypal, Payza, Skrill, Neteller, Mastercard, Visa Card, American Express and many more more for International . For Bangladesh we accept Bkash , Rocket , Nexuspay and many more . If you have any question Please contact us.
For international Fedex, DHL. and for Bangaldesh Sundarban Courier Service , SA Paribahan Courier Service, Continental Courier Service, Pathao Courier Service
It depend on shipping method used and where you live normal for international it takes 15-30 days . and for Bangladesh 2-5 days. Please note its not 100% accurate it is just a statement. In many case it could take shorter or longer then the statemented time .
Return Policy and Guidelines
February 22, 2019
New and Unused Product
Hobby Shopy offers a (30) day return policy on all new unopened equipment, starting from the date the product(s) was delivered to the customer. Anything beyond (30) days of delivery will not be eligible for return. If the product(s) received have been opened, used or damaged, no return options will be offered. If the item is in brand new condition but requires to be repackaged a (15%) restocking fee will be applied. The shipping cost for any unwanted product will not be refunded by Hobby Shopy (It is recommended to choose a return shipping method with tracking).
Products not specifically listed, such as; antennas, monitors, hardware, and general accessories are covered by a (30) day manufacture defect warranty. If a problem occur from a defect in the product an exchange or store credit will be issued. Hobby Shopy holds the right to refuse any products which has been deemed to be damaged by the customer and not related to a manufacturer issue.
FPV cameras are covered by a (30) day manufacturer defect warranty. The warranty does not cover damage from external forces, electrical fire, power surges, water damage, or tampering. Once approved, an exchange or store credit will be provided.
FPV goggles carry a (30) day warranty in the event of a manufacturer defect. The manufacturer warranty does not cover any damage caused from drops, wear and tear, water damage, electrical damage or damage caused by user alterations. Returns due to “bad fitment” are subject to (%15) restocking fee.
Flight Controllers / ESC / VTX
All flight controllers (FC), electronic speed controllers (ESC), video transmitters (VTX), power distribution boards (PDB) and similar electronic components are covered under a (15) day Hobby Shopy warranty. These items are covered in the event of a manufacturer defect. This policy does not cover any of the following: user error, damage to the components upon install/dismantle, modifications, power surges, electrical fire or water damage. (Hobby Shopy recommends testing all components for shorts before supplying power).
Motors / Servos
Motors and servos sold by Hobby Shopy are covered by a (30) day warranty for manufacturer defects. If an issue occurs within (30) days; Hobby Shopy will exchange the defective product. If the product is unavailable or has been discontinued, a store credit may be issued. Motors with physical damage, modifications or general abuse will not be eligible to receive a credit and will be disposed of. NOTE** Please check all motor screws for proper length before spinning up.
Ready-to-Fly drones built and sold by Hobby Shopy carry a (15) day return policy. In the occurrence of a malfunction Hobby Shopy will repair or replace it with original or similar model. If a replacement model is not available a store credit may be issued instead. Hobby Shopy hold the right to refuse any return which show signs of; modification, fire/water damage, electrical short or general misuse. Hobby Shopy recommends inspecting all RTF’s thoroughly before supplying battery power.
All DJI products are covered under a (14) day return policy for unopened items. If the unwanted products has been used or opened Hobby Shopy will not be able to accept the return. ** DJI requests that all warranty/defective claims be handled directly between the DJI and the Consumer. http://www.dji.com/service/policy
Batteries produced and sold by Hobby Shopy carry a (15) day warranty covering dead on arrival (DOA) and manufacture defects. Excludes all batteries that show signs of misuse, overcharging, impact damage or water damage. All battery returns must be approved by Hobby Shopy via emailed image of defective battery to email@example.com, Upon approval please dispose of the damaged battery in a safe manner and the exchange or credit will be issued.
Hobby Shopy proudly backs all Taranis radios with a (1) year parts and labor warranty! As a Premium FrSKY Dealer, there is no need to worry about repairing your radio if something goes wrong, request an RMA with Hobby Shopy and we can get the return and repair process started for you . However the warranty does not cover damage caused by user error or misuse. Please allow us a sufficient amount of time to complete the repair to assure the highest job quality.
Hobby Shopy does not offer refund on Premium Technical Support services purchased. However, value remain in Premium Technical Support can be used as a payment method (same as Hobby Shopy giftcards).
1. Request a Return/Exchange online or over the phone with a Hobby Shopy Representative.
2. Once accepted please ship the package back to Hobby Shopy via economy shipping. Hobby Shopy will refund you for the economy shipping once the item is received, Hobby Shopy WILL NOT refund expedited shipping. (overnight, Two-day)
3. Please allow 3-5 business days for processing once your order arrives at our facility . Items requiring extensive testing could take up to 7-14 business days.
4. An exchange or credit will be issued to the customer once approved by a Hobby Shopy representative .
*All Returns and exchanges are at the discretion of Hobby Shopy.
Reimbursement for the return shipping cost only applies to actual shipping cost or postage, this does not include shipping or packing materials.